For downed electrical wires please call the Andover Police Department at 97 and press 0 for Dispatch.įor Cable/Satellite outages, please contact your provider directly. You can download the National Grid App for IOS or Android for easy access on your mobile device. National Grid updates information on this site every 15 minutes. You can also report or view the status outage on National Grid’s Power Outage Map.

If you have life-sustaining equipment, such as oxygen, and have lost power please call 1-80. Instead, using the above resources to go directly to National Grid for reporting and information about storms and related power outages relieves the calls that go to Pepperell’s Communication Center allowing them to concentrate on true 911 emergencies.In the event of a power outage, please call the National Grid outage line at 1-80. NOTE: Residents should not call 911 to check on the status of a power outage. For general information from National Grid without enrolling in personalized alerts, text STORM to 64743.**Only active electric accounts can enroll in power outage alerts.** National Grid customers who sign up to receive personalized text alerts can also text to report outages or check on the progress of the restoration.You want weather warnings for your neighborhood.They have estimates or updates on how long it will take for power to be restored.They detect a power outage at the resident’s property.

Once enrolled, National Grid can alert you via text when:.

You should have your 10-digit National Grid electricity account number ready to register.

For personalized messages, text REG (for “register”) to 64743.

Enroll in personalized text message alerts.

All “Outage Central” functionality mentioned above is accessible through this app.Enter “National Grid” in the application search field on any Smartphone and download once retrieved.Download the free National Grid mobile “app” onto your smart phones.Get info on our restoration process and post-storm safety.Check the status of an outage, including Estimated Times of Restoration (ETR.).Open the link to National Grid’s Outage Central.Are you concerned about making sure your power outages are effectively reported to National Grid? There are 3 ways you can get information to and from National Grid during power outages:

National grid ma outage map